Privacy Policy

This Privacy Policy describes how Alphatan (alphatanco.com) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

While our primary focus is serving Australian customers, we welcome customers from around the world. Some sections of this policy may apply specifically to international customers.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Stripe and our website hosting provider.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Stripe.

Customer support information

• Examples of Personal Information collected: name, email address, information about your query or issue.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: not shared externally.

Access and Correction of Information

In accordance with the Australian Privacy Principles, you have the right to request access to the Personal Information we hold about you, and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided below.

Please note that we may need to retain certain information for record-keeping purposes or to complete transactions initiated prior to your request.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children under 18. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at alphatanco@gmail.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use WordPress to power our online store. You can read more about how WordPress handles data here: https://wordpress.org/about/privacy/
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Cross-Border Data Disclosure

Although our primary focus is Australian customers, we may use service providers based outside Australia. If we transfer your Personal Information overseas, we take all reasonable steps to ensure that the recipient complies with the Australian Privacy Principles, and that your data is treated securely and in accordance with this Privacy Policy.

Behavioural Advertising

While we do not currently use targeted advertising, we may do so in the future. If we implement targeted advertising, we will update this policy to reflect how we use your Personal Information for this purpose and provide you with opt-out options.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. However, certain information may need to be retained for legal, regulatory, or record-keeping purposes.

Security of Your Information

We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use encryption technology, firewalls, and secure payment processing methods to safeguard your data.

Australian Privacy Law Compliance

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern how we collect, use, disclose, store, and secure your Personal Information. For more information about the APPs and your rights, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Automatic decision-making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Your rights

If you are a resident of Australia, you have certain rights under the Privacy Act regarding your Personal Information. You have the right to:

• Access your personal data;
• Request correction or deletion of your personal data;
• Withdraw consent for data collection or processing;
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been violated.

For further details, or to exercise your rights, please contact us at alphatanco@gmail.com.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies to optimise your experience on our Site and to provide our services. The types of cookies we use include:

• Necessary cookies: These cookies are essential for the website to function properly.
• Preference cookies: These cookies remember your preferences and settings.
• Analytics cookies: These cookies help us understand how visitors interact with our website.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at alphatanco@gmail.com.

Last updated: 10/10/2024

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the Office of the Australian Information Commissioner (OAIC). You can contact the OAIC at https://www.oaic.gov.au/privacy/privacy-complaints.